Delivery And Returns

We hope that you are pleased with your purchase from What Every Horse Wants Ltd. The main reasons for returns are below, however we understand there may be reasons outside of these that you may need to return goods to us.

Goods Faulty on Arrival

If you are reporting faulty goods within 28 days of receipt, and when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.

Goods Damaged in Transit

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our store, we’ll issue a full refund to you via your original payment method.

If You Have Changed Your Mind

If you have changed your mind, and the goods have not been in your possession for over 10 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
Not open shrink-wrapped or blister pack products or break any manufacturers seals.
Return in good condition all packaging.
Return the goods in a condition that would enable What Every Horse Wants Ltd. to resell them as new.

Please note that the cost of returning these items is the responsibility of the customer. Note: Return carriage costs paid by the customer.

Postal Charges
You will be advised of the postal charge during the checkout procedure.